Why I’ll Never Fly Jetstar Airways Again

Have you ever heard of an airline imposing a 7 kg (15 lb) weight limit for carry-on items? I reckon I’ve read some fine print here or there, or seen those box outlines by check in counters with a sign asking “Does your carry-on bag fit in here?” (implying a maximum bag size). But in my 17 years of flying, I’ve never seen such a stingy carry-on allowance, much less seen a weight limit actually enforced for it.

Oh, but the fine agents at Jetstar Airways at Sydney Airport were taking no shit at 5am when I checked in for my 6:15 flight to Hobart (don’t worry, I’ve already made both mental and physical notes not to EVER book a flight that early again). Dazed and functioning on just a few hours of sleep, I stepped up to the counter and flopped my backpack down.

I don’t do mornings (or obey baggage limits).

“And now we just need to weigh your carry-on bag to make sure it’s under 7 kg”. Uh yeah, it’s definitely not, I told them. Had I been properly awake, I probably would have guffawed and been like HAHA yeah right, that’s a good one. “There’s a 7 kg limit total for all carry-on items. You’re going to have to put some things in your checked bag,” he sternly told me.

“But… but this is all my photography equipment. I can’t check it – it’s all fragile!” I stammered in disbelief. Is he for real right now?

“That’s the rule. We make no exceptions – everyone’s got some special needs. 7’s the limit.” Wow, way to make the customer feel appreciated.

“Can I speak to a manager, then? I really can’t check this gear.” I started getting desperate, nervous, irate.

“Sure, right there,” he pointed to a woman two counters down. “She’s got 11 kilos in her carry-on.”

“Oh no no no, 7 kilos only,” she shot back without so much as looking at me.

“Oh my god, I’m going to have a meltdown”. I felt my heart racing, my eyes tearing up. Was this really happening right now?

Sydney Airport

Photo credit: Sydney Airport
“Well that’s not going to help anyone,” he said without sympathy. OBVIOUSLY. Also: did he really just say that? ‘cause THAT’S not going to help, either. “Can you pack anything in the center of your checked bag?”. As if that would make my $2000 lens and $3500 camera immune to damage and theft.

“I… I guess?”. Admitting defeat, I ripped open the stuffed backpack I’d so diligently packed the night before and fumbled around to make room. In the center of the bag, obviously, taking this bugger’s sage advice. I fought back tears at the thought of anything happening to my expensive gear, especially at the start of a particularly photogenic trip.

Once all my bags were within the imposed weight limits, he finally handed me my boarding pass. “I know you have nothing to do with this policy, but it totally sucks”. It felt good to vent for a second.

“Well we can’t tell passengers how to pack their bags – they need to follow the rules and pack accordingly.” I felt like that merited no response on my part, so I grabbed my now-lighter carry-on and headed toward security without a word.

Australia flight

Really, Jetstar Airways? Really?

So, to expound upon the plain fact that THIS IS ABSURD – but mostly just so I can rationally vent for a hot second – I have a few thoughts on this debacle:

I totally get why an airline might instate a carry-on limit, especially a budget airline: to get passengers to pay for checked baggage, as opposed to everyone carrying on all of their things for free. I’m right there with them, because those people are the worst. They hog all the overhead compartment space. Mostly I’m just jealous, because I can never be a carry-on only kind of flier with all the extra photo gear I bring along with me.

The thing is: I’d prepaid for the maximum amount of checked baggage allowed, 40 kg, because I was originally planning on flying with all of my belongings from Sydney to Tassie and traveling on from there. I only used about half of it when I actually checked in. So if I paid to fly with an additional 40 kg on me, what does it matter whether that extra 4 kg goes with me as a carry-on or ends up in the cargo space? I’d understand if it made my carry-on bag larger, and hence took up more space on board. But my backpack retains its size and shape regardless of how much it’s filled, and it fit perfectly underneath the seat in front of me. Why not follow the usual rule of ensuring the carry-on bag fits within the allotted dimensions, rather than going by weight? Or barring that: can we just pretend like I weigh an extra 4 kg? That extra weight would certainly be allowed on the plane if it were on my body, so why does it matter if it’s in my bag instead?

I get that airport staff can’t take the time to make all these exceptions for all their passengers. So in lieu of that, wouldn’t it make more sense to instate rules that are fair and practical? Let passengers carry on bags that either fit underneath the seat or take up modest space in the overhead compartment. And if you actually want to enforce the rule, have all passengers try to fit their bags inside the max-dimension box frame upon checking in.

The worst part was that when we disembarked, I noticed some fellow passengers carrying both a backpack and a rolling suitcase with them off the plane. There was no way on God’s green earth that they met the 7 kg carry-on limit, which means some of the agents must have been more lenient. That shit sucks. If an airline requires its agents to be hard asses, they’d better ALL be hard asses and enforce the same rules.

Flying in Australia

Note: When I flew Jetstar Airways from Townsville to Sydney less than 3 weeks earlier, there was no mention of the carry-on weight limit. And when I flew Virgin Australia back from Hobart to Sydney 2 weeks later, they didn’t bother weighing my carry-on bag despite having the same ridiculous 7kg limit.

Lindsay Buckley is the photographer and travel blogger behind Frugal Frolicker. She's a New Yorker currently based in Sydney, Australia, documenting outdoor travel experiences Down Under and beyond. Follow along with Lindsay's travel photography on Facebook and Instagram, and be sure to sign up for the monthly Frugal Frolicker newsletter!

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